Lori partnered with Window Expo to upgrade five windows and two patio doors in her West Lorain home.

The project included:

• 5 Okna Starmark composite windows
• 2 ProVia Endure 2-lite patio doors

Her new system features textured matte Coal Black exteriors, clean, grid-free glass, and modern profiles that dramatically updated the look of the home. The composite windows replace old, rotting wood frames and failing seals, while the new patio doors provide a sleek black, no-grid aesthetic Lori specifically wanted. All products were installed using a professional retrofit method with full cleanup, haul-away, and Life of Home Warranty coverage on product and labor.

After 30 years with the original wood-framed windows, Lori Elswick was more than ready for a change. The old units were rotting, leaking, and had broken seals, leaving her family room cold and the overall look of the home feeling tired. She also wanted to get rid of her worn doors and upgrade to black, grid-free windows and patio doors that matched the style she envisioned.

Looking for a local company she could trust, Lori chose Window Expo and was immediately glad she did. She described Project Manager Jack Wise as “good and very personable,” and appreciated the clear communication from the very beginning. Installers Steven and his crew arrived early and impressed Lori from the moment they started.

She loved how organized and hard-working they were: “Everyone had a job to do and nobody stood around. They were on it.” They were friendly when she talked to them, but always focused. What really stood out was how professional and respectful the crew was-no phones, no smoking, just steady, coordinated work.

Lori said she could tell they were “all in sync” and knew exactly what they were doing. When it came to cleanup, Lori joked that she would “hire them to clean the entire house.” The job site was spotless when they left, and the transformation from old, rotted wood to sharp black frames and doors made a huge difference.

She now has better-performing, better-looking windows and patio doors that finally match the style of her home-and she’s thrilled with both the product and the team that delivered it.