Ed’s project included the installation of six new replacement windows and one glass block window, designed to improve efficiency, security, and comfort in his newly purchased home in Cleveland’s Old Brooklyn neighborhood.

The replacement windows were installed using a complete retrofit method, preserving the existing structure while dramatically improving performance. His new glass block window provides enhanced privacy, natural light, and increased insulation-an ideal upgrade for older Cleveland homes where original windows often pose energy and security challenges.

Every component of the project was covered under Window Expo’s Life of Home Product Warranty and Life of Home Labor Warranty, ensuring long-term peace of mind.

Moving into a new home less than two weeks before installation, Ed Zdolshek knew replacing his drafty, original windows needed to be the first update. The home-situated in Old Brooklyn, a historic Cleveland neighborhood-still had aging frames that let in cold air and reduced energy efficiency.

From the first appointment, Project Manager Sean Farkas delivered clear communication and dependable expectations. Ed appreciated Sean’s “good customer service” and the way he helped outline each step of the project.

Installer Steven and the installation crew delivered a fast, smooth experience. Ed described them as “polite, courteous, and respectful,” noting how efficient they were-“in and out” with no disruption to the newly moved-in household. Cleanup was thorough, and every detail was handled with care.

What stood out most to Ed was the consistency and professionalism. Window Expo already came recommended by his mother, and after experiencing the process firsthand, Ed immediately recommended the company to his sister as well-reinforcing a strong trust built through family referrals.

As a brand-new homeowner wanting reliability and value, Ed felt Window Expo delivered. He shared that the only thing he’d want the company to continue focusing on is sticking to projected time frames and maintaining the high level of efficiency he experienced.