Nicholas upgraded his home with nine new NEO X energy-efficient windows, including:

• 6 NEO X double-hung windows
• 2 NEO X 2-lite sliders
• 1 NEO X circle-top window

All windows feature a white interior and exterior finish, white locks, and contrasting black exterior trim for a clean, modern look. One tempered unit was installed on the bottom sash of the bathroom window for safety and compliance. All windows were installed using the standard retrofit method, keeping the existing casings undisturbed. The project included complete cleanup, haul-away of old windows, and installation covered under Window Expo’s Life of Home Labor Warranty and product warranty.

As a first-time homeowner in Elyria’s Eastern Heights area, Nicholas wanted his first major improvement project to make a real difference. His original single-pane windows were causing major comfort issues—”the office was super hot and the living room was freezing,” he explained.

After meeting Project Manager Paul Hanna, Nicholas immediately felt confident he was in good hands. He described Paul as “very personable, very knowledgeable, and great at answering questions.” Paul laid out expectations clearly, explained the best window options for the home—not the ones that benefited him—and removed all concerns right from the start.

Another window company had previously quoted Nicholas, but pressured him with unnecessary upsells. With Window Expo, he felt the exact opposite: “It felt team-oriented. They listened to what I wanted instead of telling me what I should buy.”

Installation was handled by Stephen and his team, who earned high praise for their professionalism, friendliness, and seamless workflow. Nicholas said he felt totally comfortable with them in his home—something especially important for a first-time homeowner.

The entire project was completed in just four hours and was finished a couple of weeks earlier than expected thanks to excellent scheduling and communication. Cleanup was thorough, with “nothing left behind,” and Nicholas loved how the team kept him informed throughout the entire process.